Cancel or change your plan

Your Utopia plan, card and receipts are all on one page. This is what you pay Utopia, not what your customers pay you.

Before you start

Only owners and admins can change the plan or cancel. Teammates without revenue access see Billing is handled by the owner instead of the plan.

See your plan

1. Go to Settings → Billing.
2. The top card shows your plan, its price and whether you are on a Free trial.

Update your card or see receipts

1. Go to Settings → Billing.
2. Tap Update card, View invoices or Manage payment.
3. Stripe's billing page opens. Make your change there.

Switching between monthly and annual billing isn't in the app yet. Ask us through Help → Talk to a person and we'll do it for you.

Change your plan

1. Go to Settings → Billing.
2. Find your plan card. Tap Upgrade to Pro or Switch to Starter.
3. Read what the window says about price and dates, then tap the button to confirm.

An upgrade starts right away. A move back to Starter starts on your renewal date. Nothing changes before then.

We email you 3 days before a free trial turns into a paid plan, and 7 days before a yearly plan renews, so you can cancel first if you want to.

Cancel

1. Go to Settings → Billing.
2. Tap Cancel subscription. During a free trial it says Cancel trial.
3. Read the window. It says the date your plan keeps working until.
4. You can pick a reason, but you don't have to.
5. Tap Cancel subscription.

You keep using Utopia until that date, and you won't be charged again.

If you have the Founder price, you keep your Founder spot. Come back later and you start again at the Founder price. Nobody else gets your spot.

Changed your mind?

Before the end date, go to Settings → Billing and tap Reactivate.

Didn't work?

I don't see Cancel subscription

If your plan is already set to end, you see Reactivate instead. If the page says Complimentary access, Utopia doesn't bill your business, so there is nothing to cancel.

It says workspace access is paused

Your payment failed or your trial ended. Tap Update payment method, or start your plan again on this page. Until then nobody on your team can open or change anything except this page, and your booking page and forms take no new requests. Nothing is deleted.

I have a billing question

Email the address in Questions about billing? on the Billing page, or use Help → Talk to a person. A person answers.