Delete your account or close your business

You can delete your own login at any time. If you're the only person using a business, you also choose what happens to it.

Delete your account

1. Go to Settings → Profile and security.
2. Scroll to Delete account and tap Delete account.
3. Read what happens to each business. A business only you use is archived: everything pauses, and it's permanently deleted after 90 days.
4. Want it gone now? Tick the box to delete your business and all its data too. It's permanently deleted within an hour and can't be restored, so download anything you need first.
5. Type DELETE and tap Delete account.

If you're the only owner of a business other people use, make someone else an owner in Team first.

Archive a business without deleting your login

Owners can tap Archive business in Settings → Business. Everything pauses and your team loses access. An owner can reactivate it from Billing within 90 days. After that it's permanently deleted.

Your Utopia plan isn't charged while the business is archived. A renewal that comes due in that time is held, not dropped. When you tap Reactivate, Utopia shows what will be charged before you confirm, then charges the held renewals to the card on file. That includes the EDEN add-on if you have it.

What Utopia keeps

Some records are kept after deletion because the law asks for them:

• Pay and time records: 3 years from when they were made.
• Consent records (who agreed to marketing texts), opt-outs and e-signature records: 5 years.
• Your acceptance of our Terms: 5 years.

Everything else goes. Clock-in locations are deleted after 90 days even while your account is open.

Didn't work?

The Delete account button stays grey

Type DELETE exactly. If it asks for your password and you sign in with Google or a passkey, sign out, sign back in, and try again within 10 minutes.

I deleted by mistake

Contact support before the 90 days are up and we can restore an archived business. A business you chose to delete right away can't be restored.