Why can't my customer book?

Q: My customer says there are no open times

Under Availability, check Book at least (hours ahead) and Book up to (days ahead). A big number in the first box or a small one in the second hides most times. Also check Jobs at the same time: if your calendar is already full, there's no room. Turn on Same-day booking if you want people to book for today. See Set your booking hours and service area.

Q: My customer says the page doesn't exist

They have an old or mistyped link. In Settings → Online booking, tap Copy next to Booking link and send them the new one.

Q: My customer booked, but I don't see it on my calendar

Online bookings wait for you to confirm them, unless Book them in without asking me is on. See Answer booking requests.

Fix the most common reasons a customer can't book online, like booking being off, no services online, no open times, or an address outside your area.

When a customer says they can't book, it's almost always one of a few settings. Check them in this order, then try booking yourself.

Steps

Go to Settings → Online booking. On your phone, tap More, then Settings.
Look at the switch at the top. It should say Taking online bookings. If it says Online booking is off, turn it on. While it's off, customers see "Online booking is closed".
Under Hours, make sure the days you work are switched on and have times.
Under Service area, check your area. Customers outside it see "Outside our service area". Pick Anywhere if you go everywhere, or check the miles or ZIP codes you set.
Tap Save changes.
Go to Services and open each service you want people to book. Open its ⋯ menu. If you see Show in online booking, tap it. If you see Hide from online booking, it's already showing. With no services online, customers see "No services to book online yet."
Back in Settings → Online booking, tap Open next to Booking link and try booking like a customer.

Didn't work?

My customer says there are no open times

Under Availability, check Book at least (hours ahead) and Book up to (days ahead). A big number in the first box or a small one in the second hides most times. Also check Jobs at the same time: if your calendar is already full, there's no room. Turn on Same-day booking if you want people to book for today. See Set your booking hours and service area.

My customer says the page doesn't exist

They have an old or mistyped link. In Settings → Online booking, tap Copy next to Booking link and send them the new one.

I asked for a deposit but I don't have Stripe or Square

Customers can still book. Until you connect Stripe or Square, the deposit is due when you confirm, and you collect it on the first invoice. To take it online, see Take a deposit when people book.

My customer booked, but I don't see it on my calendar

Online bookings wait for you to confirm them, unless Book them in without asking me is on. See Answer booking requests.