Troubleshooting

When something doesn't work the way you expect.

• Why can't my customer book?Fix the most common reasons a customer can't book online, like booking being off, no services online, no open times, or an address outside your area.
• Talk to a person at UtopiaSend a message to Utopia's support team and get a reply from a real person, or report a problem or an idea.
• I can't sign inGet back into Utopia when your password doesn't work, your email isn't verified, your passkey fails, or you see the early-access page.
• My customer didn't get their invoiceWhat to check when a customer says they never got your invoice email, and how to send it again or send a reminder.
• Why does my paid job say Not invoiced?What Not invoiced, Paid and Paid · Cash App mean in the Jobs list, and how to make a job your customer paid show Paid.